Schneider ATV310 Drive Fault Codes

Complete reference list of Schneider Altivar Easy 310 (ATV310) fault codes. Learn to interpret F-codes like F010 (Overcurrent), F025 (Overvoltage), and F019.

Schneider ATV310 Fault Codes Reference Table

Schneider ATV310 Fault Codes Reference Table

Schneider ATV310 Fault Codes Reference Table

Fault Code and Meaning Cause and Remedy
----
Problem with application firmware		 Cause: Invalid application firmware update using the Multi-Loader tool.

Remedy:
  • Re-download application firmware.
F001
Precharge		 Cause: Charging relay control fault or charging resistor damaged.

Remedy:
  • Turn the drive off and then back on again.
  • Check the connections.
  • Check the stability of the main supply.
  • Contact local Schneider Electric representative.
F002
Unknown drive rating		 Cause: Power card and stored card versions different.

Remedy:
  • Contact local Schneider Electric representative.
F003
Unknown or incompatible power board		 Cause: The power card is incompatible with the control card.

Remedy:
  • Contact local Schneider Electric representative.
F004
Internal serial link fault		 Cause: Communication interruption between the internal cards.

Remedy:
  • Contact local Schneider Electric representative.
F005
Invalid industrialization zone		 Cause: Internal data inconsistent.

Remedy:
  • Contact local Schneider Electric representative.
F006
Current measurement circuit		 Cause: Current measurement is not correct due to hardware circuit fault.

Remedy:
  • Contact local Schneider Electric representative.
F007
Internal thermal sensor detected fault		 Cause:
  • The drive temperature sensor is not operating correctly.
  • The drive is in short circuit or open.

Remedy:
  • Contact local Schneider Electric representative.
F008
Internal CPU		 Cause: Internal microprocessor fault.

Remedy:
  • Turn the drive off and then back on again.
  • Contact local Schneider Electric representative.
F010
Overcurrent		 Cause:
  • Parameters in the Motor control menu (300) are not correct.
  • Inertia or load too high.
  • Mechanical locking.

Remedy:
  • Check the parameters.
  • Check the size of the motor/drive/load.
  • Check the state of the mechanism.
  • Connect line motor chokes.
  • Reduce the Switching frequency range (315).
  • Check the ground connection of drive, motor cable, and motor insulation.
F018
Motor short-circuit		 Cause:
  • Short-circuit or grounding at the drive output.
  • Ground fault while in run state.
  • Motor switching while in run state.
  • Significant current leakage to ground while several motors are connected in parallel.

Remedy:
  • Verify the cables connecting the drive to the motor and the motor insulation.
  • Adjust the switching frequency.
  • Connect chokes in series with the motor.
  • Verify the adjustment of speed loop.
F019
Ground short-circuit		 Cause:
  • Ground fault while in run state.
  • Motor switching while in run state.
  • Significant current leakage to ground.

Remedy:
  • Verify the cables connecting the drive to the motor and the motor insulation.
  • Adjust the switching frequency.
  • Connect chokes in series with the motor.
  • Verify the adjustment of speed loop.
F020
IGBT short circuit		 Cause: Internal power component short circuit detected at power on.

Remedy:
  • Contact local Schneider Electric representative.
F025
Overspeed		 Cause:
  • Instability.
  • Overspeed associated with the inertia of the application.

Remedy:
  • Check the motor.
  • If overspeed is 10% more than Top frequency (308), adjust this parameter if necessary.
  • Add a braking resistor.
  • Check the size of the motor/drive/load.
  • Check parameters of the speed loop (gain and stability).
F028
Autotuning fault		 Cause:
  • Motor not connected to the drive.
  • Motor phase loss.
  • Special motor.
  • Motor is rotating (being driven by the load, for example).

Remedy:
  • Check that the motor/drive are compatible.
  • Check that the motor is present during autotuning.
  • If an output contactor is being used downstream, close it during auto-tuning.
  • Check that the motor is completely stopped.
F036
Angle setting fault		 Cause: This occurs during the phase-shift angle measurement, if the motor phase is disconnected or if the motor inductance is too high.

Remedy:
  • Check the motor phases and the maximum current allowed by the drive.
F009
Overbraking		 Cause: Sudden braking or load inertia too high.

Remedy:
  • Increase the deceleration time.
  • Install a module unit with a braking resistor if necessary.
  • Check the main supply voltage to ensure it is under the maximum acceptable limit during run status.
F011
Drive overheat		 Cause: Drive temperature too high.

Remedy:
  • Check the motor load, the drive ventilation and the ambient temperature.
  • Wait for the drive to cool down before restarting.
  • See Mounting and temperature conditions in manual.
F012
Process overload fault		 Cause: Process overload.

Remedy:
  • Check that drive parameters and application processes are compatible.
F013
Motor overload		 Cause: Triggered by excessive motor current.

Remedy:
  • Check configuration of motor thermal protection and motor load.
F014
1 Output phase loss		 Cause: Loss of one phase on drive output.

Remedy:
  • Check the connections from the drive to the motor.
  • If using a downstream contactor, make sure the connection, cable and contactor are right.
F015
3 Output phases loss		 Cause:
  • Motor not connected.
  • Motor power too low, below 6% of the rated drive current.
  • Output contactor open.
  • Transient instability in the motor current.

Remedy:
  • Check the connections from the drive to the motor.
  • Test on a low power motor or without a motor.
  • In factory settings, motor phase loss detection is active (605=01). To test without a motor, set 605=00.
  • Check and optimize IR compensation (310), Rated motor voltage (304), and Rated motor current (305), then perform Auto-tuning (318).
F016
Main overvoltage		 Cause:
  • Line voltage too high.
  • Drive power supply >10% over max acceptable voltage.
  • Power with no run command >20% over max line supply.
  • Disturbed mains supply.

Remedy:
  • Turn Off the Drive. Check and adjust the line voltage.
  • After line comes back to nominal voltage, power On.
  • If intermittent F016 codes appear, set R1 assignment (205.0) to 01.
F017
Input phase loss		 Cause:
  • Drive incorrectly supplied or a fuse blown.
  • Failure of one phase.
  • 3-phase drive used on a single-phase line supply.
  • Unbalanced load.

Remedy:
  • Check the power connection and the fuses.
  • Use a 3-phase line supply.
  • Disable reporting of this fault by setting Input Phase loss detection (606) to 00.
F021
Load short circuit		 Cause:
  • Short-circuit at drive output.
  • Short circuit detection at the run command or DC injection if parameter IGBT Test (608) is set to 01.

Remedy:
  • Check the cables connecting the drive to the motor and the condition of motor insulation.
F022
Modbus interruption		 Cause: Interrupted communication on the Modbus network.

Remedy:
  • Check the connections of communication bus.
  • Check the time-out (parameter Modbus time out 704).
  • Refer to the Modbus user manual.
F024
HMI communication		 Cause: Communication interruption with the external display terminal.

Remedy:
  • Check the terminal connection.
F026
PI feedback fault		 Cause: PID feedback below lower limit.

Remedy:
  • Verify the PID function feedback.
  • Verify the PID feedback supervision (parameter 59.25) and time delay setting (parameter 59.23).
F027
IGBT overheat		 Cause:
  • Drive overheated.
  • IGBT internal temperature is too high for the ambient temperature and load.

Remedy:
  • Check the size of the load/motor/drive.
  • Reduce the Switching frequency (315).
  • Wait for the drive to cool down before restarting.
F029
Process underload fault		 Cause:
  • Process underload.
  • Time that motor current is below the Process underload threshold (211) exceeds the delay (210).

Remedy:
  • Check that drive parameters and application processes are compatible.
F033
AI1 current loss		 Cause:
  • Analog input AI1 is configured as current.
  • AI1 current scaling parameter (204.1) is greater than 3 mA.
  • Analog input current is lower than 2 mA.

Remedy:
  • Check the terminal connection.
F030
Undervoltage		 Cause:
  • Line supply too low.
  • Transient voltage dip.

Remedy:
  • Check the voltage and parameters on the Undervoltage phase loss menu (607).
F031
Incorrect configuration		 Cause:
  • HMI block replaced by an HMI block configured on a drive with a different rating.
  • The current configuration of customer parameters is inconsistent.

Remedy:
  • Return to factory settings or retrieve the backup configuration, if it is valid.
  • If the fault remains after reverting to the factory settings, contact your local Schneider Electric representative.
F032
Invalid configuration		 Cause:
  • Invalid configuration.
  • The configuration loaded in the drive via the bus/communication network is inconsistent.
  • The configuration upload has been interrupted or is not fully finished.

Remedy:
  • Check the configuration loaded previously.
  • Load a compatible configuration.
F034
Download invalid configuration		 Cause: When save parameter setting or restore to factory setting, the drive detects invalid configuration.

Remedy:
  • Power cycle drive.
  • Restore to factory setting.
  • If the fault remains after reverting to the factory settings, contact your local Schneider Electric representative.
InIt:

Auto-initialization on start 		Cause:

  • Macro controller initialization.
  • Searching communication configuration.

Remedy:

COM.E (Flashing)

Communication error 		Cause:

  • 50 ms time out error.
  • This message appears after 220 retry attempts.

Remedy:

A-17 (Flashing)

Key alarm 		Cause:

  • Key pressed down for longer than 10 seconds.
  • Membrane switch disconnected.
  • Display terminal woken up while a key is being pressed.

Remedy:

cLr (Flashing)

Confirm fault reset 		Cause:

This message appears if the STOP key is pressed while the display terminal is displaying a fault.

Remedy:

dEU.E (Flashing)

Drive mismatch 		Cause:

Drive type (brand) does not match display terminal type (brand).

Remedy:

rOM.E (Flashing)

ROM abnormality 		Cause:

ROM abnormality detected by checksum calculation.

Remedy:

rAM.E (Flashing)

RAM abnormality 		Cause:

Display terminal RAM abnormality detected.

Remedy:

CPU.E (Flashing)

Other fault 		Cause:

The other detected fault.

Remedy:

 

How to Read ATV310 Faults & History

Navigating the ATV310 is done via the jog dial. Because the codes are numeric, it is essential to check the “Maintenance” menu for details.

  • Active Faults (Fxxx): When the drive trips, the display flashes an F followed by three digits.
    • F010 – F018: Typically relate to Current and Motor issues.
    • F025 – F030: Typically relate to Mains Voltage issues.
  • Fault History (Menu 8.1): To diagnose past issues, go to Menu 800 (Maintenance) → Menu 801 (Fault History).
    The drive stores the last few faults, allowing you to see if a specific error (like Overvoltage) is recurring.
  • Status Codes: If the drive is not faulted, it shows status:
    • rdy: Ready (Power on, no run command).
    • run: Running (Outputting frequency).

Frequently Asked Questions (FAQ)

Q: What does “F010” (Overcurrent) mean?

A: F010 is the equivalent of the old “OCF” fault. It means the motor is drawing more current than the drive can handle.
Causes:
1. Acceleration ramp (Menu 501.1) is too short.
2. Mechanical blockage at the machine.
3. Wrong motor parameters (Check Menu 300).

Q: How do I fix “F025” (Mains Overvoltage)?

A: This occurs when the DC bus voltage is too high.
Scenario A (While Stopped): The incoming mains voltage is too high (Check grid voltage).
Scenario B (While Decelerating): The motor is regenerating energy back to the drive. You need to increase the Deceleration Time (Menu 501.2) or add a braking resistor.

Q: How do I reset the ATV310?

A:
1. Power Cycle: Turn off the drive, wait for the display to turn off completely, then power on.
2. Long Press: In some configurations, holding the STOP/RESET button for 3 seconds clears the fault.
3. Remote Reset: Trigger the Logic Input assigned to “Fault Reset” (Menu 600).

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